What do you want to ask your guests?

Voisana asks for you, digs deeper with AI and tells you what to do next. So you hear about problems before they become complaints.

From a question to what to do next

Not a tool that gathers dust until someone has a question. Four steps, and AI does the heavy lifting.

  1. 01Ask
  2. 02Reach
  3. 03Follow up
  4. 04Know what to do

Tell us what you want to know

AI turns it into a good survey. Choose a regular survey, a survey with follow-up questions or a full conversation. Nothing goes out until you've seen it.

New surveyExample
I want to know why guests are less happy on Fridays.
1How would you rate your visit tonight?Rating
2What's the main reason for that rating?AI follows up
3What did you have to wait for the longest?Choice
EditApprove

Reach people where they are

Have a list? Use it. Have a location? Put up a QR code. Have a website? Add a widget. And if you want to reach people you don't know yet, add paid respondents.

Link or email

To your own customers, tenants or employees.

voisana.com/p/friday-nightCopy

QR code on location

One code per answer: scanning is answering.

Widget on your site

One line of code, on every page or only at checkout.

Paid respondents

No audience of your own? Pick a country, age group or profession.

500 responses from the UK, clearly marked in your results.

A score tells you what. Voisana asks why.

When someone gives you a 6, AI asks what went wrong. You hear the story behind the score, in their own words.

Conversation with a guestExample
How would you rate your visit tonight?
A 6.
Sorry to hear that. What went wrong?
We waited twenty minutes for the check.
That's frustrating. Was that the only reason, or was there more?
The food was fine. It was just really busy.

Know what to do

Not another dashboard to check, but a message in your inbox: what changed, why, and what you can do about it. See trends by location, product or team.

Monday 8:00 AMExample
Your guests this week, 212 responses
What changed
Service on Friday nights dropped from 8.1 to 6.4.
Why
34 guests mention waiting for the check.
What I'd do
Add an extra server on Fridays between 8 and 10 PM.
By night
  • Wednesday8.3
  • Thursday8.2
  • Friday6.4
  • Saturday7.9
  • Sunday8.4

Most problems reach you
when it's already too late

The complaint

People only call when it really isn't working anymore. Most never say a thing.

The bad review

A guest says everything was fine at the table, then writes something else at home.

The cancellation

Customers, members and employees often leave without saying why.

Try it yourself

Answer the question on the phone. Pick someone at the top to try a different question. This demo uses fixed follow-up questions, so you can see how it feels.

Voisana
What happens on the other side
Demo
  • The question is ready, no app or account needed.
  • After the first answer, AI follows up on what was said.
  • The answer and the reason end up in Monday's message.

More than a score.
No agency needed.

A regular survey gives you results. Voisana gives you the why, and what to do about it.

For in-depth, weighted research, an agency is still the right choice. For the question you have right now, you don't need one.

Try it yourself
A regular survey compared with Voisana
Regular surveyVoisana
What you getScores and loose commentsScores and the why
When an answer is vagueIt stays vagueAI follows up
What you do with itFigure it out yourselfAdvice on what to do
How you reach peopleShare a linkLink, QR code, widget or email
Where you see itIn a dashboardIn your inbox, with trends by location or team
What you're left withA set of resultsYour own group of people for the next question

One platform,
everyone you serve

Guests, customers, tenants or employees: the same engine, used in its own way.

Hear it before it becomes a bad review

A QR code on the table or the receipt. Guests give a score, AI asks why, and the next morning you know what happened.

For exampleHow was the service tonight?
  • Restaurants, hotels, museums and events
  • Trends by location and by day
  • For owners and location managers
Try it yourself

Ask once,
or keep listening

Every question has its own rhythm. You choose it per survey, and everything comes together in one place.

One-off

You have a question right now

Recurring

A regular check-in, with news included

Always on

A QR code or widget that stays open
Every answer is kept, so each new question starts with what you already know.
Coming soon, now in pilot

Tell, ask, resolve and show what you did

With a regular survey, it ends with the results. With Voisana, people notice their answer made a difference, and that's why they respond again next time.

  1. Tell

    “We're repairing the roof of your building next week.”

  2. Ask

    “Is there anything we should keep in mind?”

  3. Resolve

    A noise complaint goes straight to the right colleague.

  4. Report back

    “You mentioned noise in the morning. We'll keep that in mind next time.”

Everything you learn adds up

Every survey, widget and conversation feeds the same source. Just ask it questions, and never figure out the same thing twice.

  • Trends over time, by location, product or team
  • Every answer links back to the actual responses
  • Coming soon: an API for your own systems and AI
Ask your dataExample
What do customers think of our delivery times?

Satisfaction with delivery times went up this quarter, but customers in the north mention more often that a package arrived later than promised.

Post-delivery surveyCheckout widget41 responses

Start small,
pay when it works

Voisana is starting with a small group of pilot customers. We're setting prices together with them.

Free

€0

Surveys via link, QR code and widget, with “Made with Voisana” on them.

Try it yourself

Team

In pilot

AI follow-up questions, summaries with advice, trends and your own branding.

Join the pilot

Custom

Quote

Multiple projects or locations, integrations and a dedicated contact.

Talk to us

You decide what you see,
they know where they stand

For each survey, you set how identifiable answers are. Participants always see this up front.

Anonymous

Just the answers. For sensitive questions.

By group

Answers by building, team or location, not by person.

With name

For issues you want to follow up on.

No app or account

People take part with a link or QR code.

You approve

Nothing goes out until you've seen it.

Data in the EU

All data is stored in the EU.

Frequently asked questions

Is this representative research?
No. People usually decide for themselves whether to take part, so you get a quick sense of direction. Voisana tells you when a proper sample would be a better fit.
Do people need to install an app?
No. A link or QR code is all it takes.
Does the AI ask my people questions on its own?
Only within what you've approved. You decide the survey and the topics.
Can I just create a regular survey, without an AI conversation?
Yes. A regular survey is the foundation. You can switch on follow-up questions and ongoing measurement yourself.
What if I don't have an audience of my own?
Then you reach people with a QR code or widget, or add paid respondents. They're marked separately in your results.

Start with one question.

Want to be one of the first to work with Voisana? We're starting with a small group of pilot customers and are happy to think along with you.